Payment Policy

Last updated: October 2025

At Home Ella, we strive to make your shopping experience smooth, secure, and convenient. This Payment Policy explains the accepted payment methods, order processing, and how we protect your payment information.

1. Accepted Payment Methods

We accept the following secure payment options for all online purchases:

  • Paypal

All payments are processed securely through a PCI-compliant payment gateway, ensuring your personal and financial data remain protected at every stage of checkout.

2. Order Processing

Once you complete your checkout and confirm your order:

  • Your payment method will be charged immediately, and

  • You will receive an email confirmation containing your order details and receipt.

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
If there are any issues with your payment or order verification, we will contact you directly.

3. Currency

All prices displayed on our website are listed and charged in U.S. Dollars (USD).
If you are using an international payment method, your card provider may apply additional currency conversion fees. Please check with your payment provider for details.

4. Payment Security

Your payment security is our highest priority.
We use industry-standard SSL (Secure Sockets Layer) encryption to protect your data during transmission.

All payment processing and storage comply with PCI-DSS (Payment Card Industry Data Security Standards).

We do not store full credit card details on our servers. Sensitive payment information is securely handled by our authorized third-party payment processors.

5. Fraud Prevention

To protect our customers and business, we use advanced fraud detection and verification systems.
This may include verifying:

  • Billing and shipping address details

  • Payment authorization

  • Order patterns or unusual activity

In certain cases, we may contact you to confirm your identity or order details before processing.
Orders flagged as potentially fraudulent may be canceled and refunded at our discretion.

6. Order Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible at:

📧 info@thehomeella.com

You can cancel your order before it ships.
If your order has already been shipped, please refer to our Return & Refund Policy for instructions on how to return the item.

7. Refunds and Chargebacks

If you are not satisfied with your purchase, you may request a refund within 30 days of delivery, as described in our Return & Refund Policy.

Refunds will be issued to your original payment method once the returned item is received and approved.

If you are considering filing a chargeback with your credit card issuer, please contact us first.
We are happy to assist and resolve the issue directly with you before it escalates to your payment provider.

8. Customer Support

If you have questions about payment methods, billing issues, or order processing, please contact our customer support team:

Home Ella

Email: info@thehomeella.com

Phone: +1 (307) 269-9299

Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States

Time: Monday to Friday- 9.00am to 6.00pm

9. Updates to This Policy

We may update this Payment Policy from time to time to reflect new payment methods, system improvements, or legal requirements.