Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to Home Ella ("we," "us," or "our").
We value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase our products, or interact with our services.

By using our website or making a purchase, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

2.1 Personal Information

You may provide the following personal details when using our website or purchasing our products:

Contact details: Name, email address, phone number, and shipping/billing address
Payment details: Cardholder name, card number (processed securely by third-party payment providers), and billing address
Account details: Username, password (encrypted and stored securely)
Order information: Product preferences, sizes, colors, and other purchase details

2.2 Non-Personal Information

We automatically collect non-personal data related to your use of our website, such as:

Device information: Browser type, operating system, IP address, and device identifiers
Usage data: Pages visited, time spent, clicks, and navigation paths
Cookies and tracking data: To enhance user experience and analyze website performance

3. How We Use Your Information

We use your information for the following purposes:

To process and fulfill orders – including shipping, delivery updates, and returns
To provide customer support – addressing inquiries or complaints
To improve our website and services – analyzing trends and optimizing performance
To personalize your experience – recommending relevant products or offers
To send marketing communications – if you have consented to receive them (you can opt out anytime)
To comply with legal and regulatory obligations
To prevent fraud and protect our business and customers

4. Sharing Your Information

We do not sell or rent your personal information.
However, we may share your data in the following limited situations:

Service Providers: With trusted partners such as payment gateways, delivery services, and email platforms that help operate our store. These partners are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements: When required by law, regulation, or government request.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity under similar privacy protections.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

Keep your shopping cart updated
Remember your preferences and login information
Analyze website traffic and performance
Deliver relevant ads and promotions

You can manage or disable cookies in your browser settings. Note that disabling cookies may limit certain website features.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access & Correction: You can request access to or correction of your personal data.
Deletion: You may request deletion of your personal data, subject to legal retention requirements.
Withdraw Consent: You can withdraw consent for marketing communications at any time.
Data Portability: You may request a copy of your personal data in a structured, machine-readable format.

To exercise these rights, contact us at info@thehomeella.com .

You can also unsubscribe from promotional emails by clicking “unsubscribe” in the email footer.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website and services are intended for users aged 18 and above.
We do not knowingly collect or store personal information from children.
If you believe a child has provided us with personal data, please contact us at info@thehomeella.com and we will take prompt action.

9. International Data Transfers

Your information may be stored and processed on servers located outside your country of residence.
We ensure that such transfers are conducted with adequate safeguards in accordance with applicable data protection laws (such as the GDPR).

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The updated version will always include the “Last Updated” date at the top.
Please review this page regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Home Ella

Email: info@thehomeella.com

Phone: +1 (307) 269-9299

Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States

Time: Monday to Friday- 9.00 am to 6.00 pm