Shipping Policy

Last updated: October 2025

At Home Ella, we’re committed to providing you with a smooth and reliable shopping experience.

This Shipping Policy outlines how we process, handle, and deliver your orders within the United States.

1. Free Shipping

We are pleased to offer free standard shipping on all orders delivered within the United States.

No minimum purchase amount is required — every order qualifies automatically.

2. Order Cutoff and Processing Time

  • Our daily order cutoff time is 12:00 PM Eastern Standard Time (New York).

  • Orders placed after the cutoff time or on weekends/holidays will be processed on the next business day.

  • Order processing time typically takes 1–2 business days (Monday–Friday), excluding public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking details.

3. Delivery Timeframes

After your order has been processed and shipped, delivery generally takes 3–4 business days (Monday to Friday), depending on your location and the carrier’s schedule.

Please note:

  • Delivery times are estimates and may vary due to carrier delays, weather conditions, or high seasonal demand.

  • Orders are not delivered on weekends or national holidays.

4. Order Tracking

When your order ships, you will receive an email notification containing a tracking number and a link to track your shipment’s progress.

You can also check your order status anytime by visiting our Order Tracking Page on our website.

5. Damaged or Incorrect Items

We take great care in packaging and inspecting each order.
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery at:

📧 Email: info@thehomeella.com


Please include your order number and photos of the item(s) received.
We will promptly arrange for a replacement or full refund, depending on your preference.

6. Lost or Stolen Packages

If your order is marked as “delivered” but you have not received it, or if your package is lost in transit, please reach out to us as soon as possible at:

📧 Email:info@thehomeella.com

We will:

  1. Open a claim with the shipping carrier, and

  2. Work with you to resolve the issue — either by replacing the item or issuing a refund (depending on the outcome of the carrier’s investigation).

Please note that Home Ella is not responsible for packages stolen after confirmed delivery to the shipping address.

7. Shipping Restrictions

Currently, we ship within the United States only.
We do not ship to P.O. boxes, APO/FPO/DPO addresses, or international destinations at this time.

8. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact our support team:

Home Ella

Email: info@thehomeella.com

Phone: +1 (307) 269-9299

Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States

Time: Monday to Friday- 9.00 am to 6.00 pm