Return & Refund Policy

Last updated: October 2025

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange, your item(s) must meet the following conditions:

  • The product was purchased directly from our official website www.thehomeella.com

  • The return request is submitted within 30 days of the delivery date

  • The item is unused, unwashed, and undamaged

  • The item is returned in its original packaging with all tags, manuals, and accessories included

  • Personal care items, custom-made products, or batteries sold separately are not eligible for return or exchange

Items that do not meet these requirements may not be accepted.

2. How to Start a Return or Exchange

To initiate a return or exchange:

  1. Contact our Customer Service team via email at

    info@thehomeella.com

  2. Include your order number, item name(s), and reason for the return or exchange.

  3. Once your request is approved, our team will issue a Return Merchandise Authorization (RMA) number and provide step-by-step return instructions.

⚠️ Please note: Items sent back to us without prior authorization will not be accepted or refunded.

3. Shipping and Processing Fees

  • Returns: Customers are responsible for the cost of return shipping, unless the item received was defective, damaged, or incorrect.

  • Exchanges: We will ship your replacement item(s) at no additional cost once the returned product is received and approved.

We recommend using a trackable shipping method when returning your item, as we cannot be held responsible for packages lost in transit.

4. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5 business days

  • The refund will be credited to your original payment method

  • Processing times may vary depending on your bank or payment provider

If your return is not approved (e.g., due to damage, missing items, or late submission), we will notify you and return the item to you at your expense.

5. Non-Returnable or Final Sale Items

Certain items cannot be returned or exchanged, including:

  • Batteries sold separately

  • Items marked as “Final Sale” or “Clearance”

  • Products damaged due to misuse, negligence, or improper care

  • Custom-made or personalized items

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

📧 info@thehomeella.com

Please provide your order number and photos of the affected item.
We’ll arrange for a replacement or full refund, depending on the situation.

7. Changes to This Policy

We may update or modify this Return & Exchange Policy periodically to reflect changes in our business operations or legal obligations.
All updates will be posted on our website with the revised “Last Updated” date.
We encourage you to review this page regularly to stay informed.

8. Contact Us

If you have questions or concerns regarding your return, exchange, or refund, please contact us at:

Home Ella

Email: info@thehomeella.com

Phone: +1 (307) 269-9299

Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States

Time: Monday to Friday- 9.00am to 6.00pm